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During the winter season 2023/24, the escape rooms will not operate. Sorry for the missed emotions.

General terms and conditions for “Escape room” participation


1. The following terms and conditions described in this document regulate the exploitation of the “Escape room” (referred below as “the game”), organized by “Snow Holidays LTD”, VAT 207056313, head office Sofia , 55 Gorski Patnik Str., represented by manager of the company Aleksandar Buchkov (referred as “the Organizer”).

2. The game is conducted in specially designed for the purpose rooms located in 4-10 Bansko, Kir Blago Todev street, Aparthotel Lucky Bansko for and the following terms and conditions must be followed.

3 . Every participant is obliged to follow strictly the rules while playing the game for their own safety and the safe exploitation of the Game rooms.

4. The organizer of the Game does not take any responsibility for incidents of any kind, due to neglecting the general rules, described in this document or in case of bringing and using items which can cause damage to the other participants or to the equipment itself.

5. Children from 4 up to 12 years old will be allowed to participate in the Game only accompanied by adult. Participants over 12 years are allowed to participate in the game individually.

6. Due to Game specification pregnant women are not allowed to participate, also people with the following health issues: cardiovascular problems, hypertonic or/and claustrophobia - are also advised not to take part in the game. The organizer of the game does not take any responsibility for incidents with participants who take part in the game although their medical condition.

7. The game session can last for one astronomical hour (60 minutes). One game session can be attended from 2 up to 6 people at maximum. The participants cannot extend the time limit at any case.

8 . If any of the participants experience medical problems or other issues during the game and are not able to continue, he/she should be accompanied by one or more of the other participants. In this case cancelation of the game is not strictly required – if the rest of the participants would like, they can resume the game. In case of an incident or a serious medical condition, a representative of the Organizer can make a decision under specific circumstances to cancel the game.

9. If the players cannot participate in the Game at the reserved date and hour they are obliged to infrom the Organizer by phone or email at least 24 hours in advance. If the participants do not show in time or are late (15 minutes from the start of the reserved hour) and have not informed the organizer the game session will be canceled.

The participants have to register for the game session at least 15 min before the reserved hour for the day.

10. The participants of the game are required to use the equipment in the game room with caution and care, without any intention of causing damage. The organizer of the game has all the rights to claim damages from the participants, who have caused visible damage to the equipment in the room intentionally or due to not obeying the rules of the game. In case of a participant who is not following the rules of the game or not following the instructions given by the representative team, the organizer of the game has the right to interrupt the game. In this case, the organizer is not obliged to compensate the particular group in any other way.

11. The organizer of the game guarantees, that all of the equipment at the premises of the game room are fully insured in case of natural disaster or incidents.

12. The following actions are strictly prohibited at the area of the game:

1. Any kind of activity which can lead to illegal spread of the Game Private Rights - taking photos inside the game construction, sound records, and videos by using portable cameras, mobile phones, portable laptops and any tools of this kind are strictly prohibited from use during the course of the game. The organizer of the room keeps all the rights to request image rights and to request a prohibition of publishing the materials in the Internet, social networks or any kind of sharing methods

2. importation of items, which can cause damage to the property of the gaming room, also importation, possession and consumption of alcoholic beverages, narcotics or any kind of psychotropic substances;

3. Participation of people who have used any kind of psychotropic substances or alcohol

4. Participation of people with very low level of personal hygiene

5. Participation of people who show sign of aggression, tendencies of causing damage or can initiate other participants to cause damage to the property

13. Any kind of information about the Game is a trade secret, which cannot be shared or used outside of the game room in any aspect. The information received during the course of the game shall remain confidential.

14. Copying, distribution, public display or creating other games that could be considered as derivatives of the game are prohibited. The organizer of the game retains all rights to take legal action against any person who has committed an infringement of intellectual property rights.

15. It is prohibited for any person, directly or indirectly, for his own benefit or the benefit of another person, company or corporation, or any other company, other than the organizer of the game, to develop activities that directly or indirectly involves the conduct of the game, and that compete with the activities of the organizers of the game, within two years of acquaintance with these general terms and conditions. In violation of the prohibition of competition by the participant for that period, the Organizer is entitled to claim compensation under the general procedure.

16. Taking part in the game without signing a written declaration of terms and conditions of the game is prohibited.

17. The organizer of the game holds his right to change the terms and conditions of the game at any time.


Terms of payments by card


Credit card can be accomplished with the following cards: MasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron, V PAY

Payment can only be made if the card meets the following conditions.

Please note that your V PAY or MasterCard Electronic card will be accepted only if registered for participation in schemes for online authentication Verified by Visa or MasterCard SecureCode.

Please also check whether your card is opened by your publisher for transactions on the Internet.

The maximum amount per transaction is 10 000 Levs.

Card data necessary to fill - number, expiration date, 3-digit security code, name of the cardholder.


To identify you as the cardholder, the payment server for electronic trading of our servicing bank supports the authentication schemes of international card organizations - Verified by VISA and MasterCard SecureCode. In case you have registered your bank Publisher in these security devices on your screen page will appear where you can enter your authentication password.


Transaction is successful in

  • -successful authentication client
  • -if the cardholder is registered in the authentication schemes Verified by VISA or MasterCard SecureCode

Transaction currency when paying by card is Bulgarian lev (BGN). If the site has prices in currencies other than Bulgarian lev, they are only for informative purposes and can not quite equal to the accrued amount on your card in the same currency.


"To protect you from abusive pay with your Visa or MasterCard, we apply the best practices recommended by international card organizations:


Security at entry and transport of card data is provided using the SSL protocol to encrypt the connection between our server and the payment of our servicing bank


The authenticity of your card is checked by introducing a security code (CVV2)


In addition, to identify you as the cardholder, the payment server for electronic trading of our servicing bank supports the authentication schemes of international card organizations - Verified by VISA and MasterCard SecureCode, in case you are registered to use them. "


In accordance with article 33 of the Bulgarian Bar Act the present notice and its attachments are immune and shall not be subject to inspection, copy or seizure and shall not be used as evidence.
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Escape rooms at Lucky Bansko left us an unforgettable winter memory! We cannot wait to organize our next winter vacation here again with the kids!


It was a wonderful adventure! We have traveled a lot but we don't have much of escape room experience so far! Thanks to the escape rooms at Lucky Bansko, we actually consider going for more!

Teo and Sonya

We went out in 35 minutes! Extreme adrenaline! Special thanks to the organizers, the decor and the atmosphere were great!


In fact, there is a lot of exploration and trickness in the rooms. Each of the adventures is unique, and I felt like playing them differently. I cannot tell which room is my favorite, but I really liked parts of both. Unfortunately, I cannot describe them without revealing some of the surprises (sorry!). :)

F. Ross

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Bansko, 10, Kir Blago Todev str
Aparthotel Lucky Bansko

N 41° 50.534'
E 023° 29.092 862

Driving directions

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