Information for us:
Our main aim, when working with personal data
Escape Bansko processes your personal data in order to provide to its guests better, higher-quality and more diverse services. In the view of this, the data security is of importance for the success of our business and for our public image as a hotel. That is why we strive to protect your data as we apply all appropriate technical and organizational means, that we have available, so as not to allow any unauthorized access, unpermitted or malicious use, loss or premature deletion of information.
This policy for the protection of personal data" is designed to explain how and why we process your personal data.
How and why we use your personal data
For the implementation of regulatory obligations and by contract
We collect and process your personal data and other personal data in order to fulfill obligations assigned to us under the regulatory act, such as the Law of Tourism
We collect and process your personal data and other personal data to deliver to the full extent the services that you have requested and wanted to use, as well as to fulfill our contractual obligations to you.
Other information such as:
The processing is carried out with the aim of:
After Your consent
In some cases, we process your personal data only after your prior written consent. The consent is a separate ground for the processing of your personal data and the purpose of the processing is specified in it and is related to the objectives listed in this policy. If you give us the relevant consent and until its withdrawal:
The consents submitted may be withdrawn at any time. The withdrawal of the consent will have an effect on the provision of the relevant services related to the provision of the relevant programs.
We have a large portfolio of programs and services. When you give us consent to data processing, this consent will apply to all programs and services that you use.
To withdraw your given consent, you only need to use our site or just our contact details.
To whom we provide your personal data:
We process your credentials and other personal data in order to comply with obligations that are provided in an enactment, for example:
How We Protect Your Personal Data
To ensure the adequate data protection of the Company and its customers, we apply all the necessary organizational and technical measures provided for in the Personal Data Protection Law and the sub-statutory acts for its application.
The company has appointed a designated Data Protection Officer who supports the processes of data protection and security.
For the sake of maximum security when processing, transferring and storing your data, we may use additional security mechanisms such as encryption, pseudonymization, and etc.
When we delete Your Personal Data
As a general rule, we terminate the use of your personal data for the purposes related to the contractual relationship, after termination of the contract, but do not delete them before the expiry of one year from the date of termination of the contract or until the final settlement of all financial obligations and the expiry of the statutory obligations for storing the data, such as obligations under the Accountancy Act for the storage and processing of accounting data (5 years), the expiry of the limitation periods for submission of claims laid down in the Law on Obligations and Contracts (5 years), the obligations for the provision of information to the court, competent state bodies, and etc. grounds provided for in the current law (5 years). Please note that we will not delete or anonymize Your personal data if it is necessary for a pending court, administrative proceedings or proceedings to process your complaint to us.
Your data can also be anonymized. Anonymization is an alternative to data deletion. With the anonymization, any personally identifiable elements/elements that allow you to identify yourself are irrevocably deleted. There is no legal obligation for deletion of the anonymized data, as it does not represent personal data.
Your rights in connection with the processing of your personal data
Right to Information:
You have the right to ask for:
The right of correction:
In the event that we handle incomplete or erroneous/false data, you are entitled at any time to request:
The right to delete /the right "to be forgotten"/:
You have the right to ask at any time for deletion of the personal data processed by us, if:
Right to Objection:
At any time you have the right to:
Right to limit the processing*:
You may request a limitation of the processing of the customizable data if:
The right to data portability*:
You may request from us to provide the personal data that you entrusted to our care, in an organized, orderly, structured, common electronic format if:
Right to appeal:
In the event that you believe that we are violating the applicable legal framework, please contact us to clarify the matter. Of course, you have the right to submit a complaint to the Personal Data Protection Commission. After 25 May 2018, you will be able to file a complaint to the regulatory authority as well within the EU.
Applications for access to information or for correction are filed in person or by explicitly-authorized-by-you person, by a notarized power of attorney. An application may also be made electronically in accordance with the procedure laid down in the Law on Electronic Document and Electronic Signature
We will pass judgement on your request within 14 days of its filing. If a longer period is objectively necessary - with a view to collect all the requested data and this seriously impedes our activities, this period may be extended to 30 days With our decision we give or refuse access and/or the information requested by the applicant, but we always motivate our response.
Updates and changes to the policy
In order to apply the most up-to-date protection measures and to comply with the current legislation, we will update regularly this Policy for Personal Data Protection. We invite you to regularly review the current version of this Personal Data Protection Policy, to be permanently informed about how we care for the protection of the personal data that we collect.
Escape rooms at Lucky Bansko left us an unforgettable winter memory! We cannot wait to organize our next winter vacation here again with the kids!Rendevi
It was a wonderful adventure! We have traveled a lot but we don't have much of escape room experience so far! Thanks to the escape rooms at Lucky Bansko, we actually consider going for more!Teo and Sonya
We went out in 35 minutes! Extreme adrenaline! Special thanks to the organizers, the decor and the atmosphere were great!Dekovi
In fact, there is a lot of exploration and trickness in the rooms. Each of the adventures is unique, and I felt like playing them differently. I cannot tell which room is my favorite, but I really liked parts of both. Unfortunately, I cannot describe them without revealing some of the surprises (sorry!). :)F. Ross
Bansko, 10, Kir Blago Todev str
Aparthotel Lucky Bansko
N 41° 50.534'
E 023° 29.092 862